Lead Dispatcher
Transdev North AmericaQuincy, Massachusetts, United States
Posted November 18, 2025
23000 - 27000 USD year
Full Time
About the Company
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions.
Job Description
Transdev in Quincy, MA is hiring an in-person Lead Dispatcher to join our team. Our Lead Dispatcher ensures the Dispatch team fills all the routes and provides Operators with timely instructions and responses. We are seeking customer service-oriented professionals who are dedicated to safety.
Requirements
- Oversee road service and trip performance measures, i.e. route start time, on-time performance, incidents
- Respond to customer questions and concerns about no shows, cancellations, and missed trips
- Manage vehicle operator emergency situations & escalated calls
- Supervise staff on weekends and evenings
- Manage department reports and other communication tools
- Support the Dispatch Supervisor in training new employees
Benefits
- Vacation: minimum of two (2) weeks
- Sick days: 5 days
- Holidays: 12 days; 8 standard and 4 floating
- 401(k) retirement plan
- Medical
- Dental and vision
- Life insurance
- Short-term disability
- Voluntary long-term disability