Helpdesk Support Specialist

TransPerfect is seeking a Helpdesk Support Specialist to provide exceptional IT services to employees. The role involves installing and supporting Windows and Mac-based hardware and software, responding to support requests, and performing analysis and resolution of desktop hardware and software problems.

Requirements

• Minimum Bachelor’s degree
• Five years of progressively responsible experience performing Helpdesk tasks and functions.
• Knowledge of Microsoft Windows Desktop Operating Systems (Windows 10 / Windows 11)
• Knowledge of Mac OS X
• Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, MS Teams, etc.
• Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc.
• Knowledge of Virus and Spyware removal techniques
• Working knowledge of a past Helpdesk/Support Ticketing system
• Experience with Microsoft Active Directory
• Ability to image and deploy Windows desktops and laptops
• Ability to quickly diagnose and fix problems
• Ability to open a computer and replace defective components
• Ability to operate in a dynamic, fast-paced environment
• Ability to work in a team-oriented, collaborative environment
• Exceptional written, oral, and interpersonal communication skills
• Exceptional customer service orientation
• Must be detail-oriented

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401k matching
• Membership to child-care providers
• Birthday off