Junior Help Desk Support Specialist

We are seeking a Helpdesk Support Specialist to provide exceptional IT services to TransPerfect employees. The ideal candidate will have 3+ years of experience with technical troubleshooting skills and excellent non-technical communication skills.

Requirements

• Minimum Bachelor's degree
• Knowledge of Microsoft Windows Desktop Operating Systems (Windows 8.1 Pro, Windows 10/11 Pro)
• Knowledge of Mac OS X
• Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
• Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc.
• Knowledge of Virus and Spyware removal techniques
• Ability to quickly diagnose and fix problems
• Ability to open a computer and replace defective components
• Ability to operate in a dynamic, fast-paced environment
• Ability to work in a team-oriented, collaborative environment
• Exceptional written, oral and interpersonal communication skills
• Exceptional customer service orientation
• Must be detail oriented

Benefits

• Medical, dental, and vision insurance
• 401k matching
• Membership to child-care providers
• Other TransPerks
• Generous Paid Time Off