Product Support Specialist
TremendousUnited States
Posted March 4, 2026
75000 - 80000 USD
Full Time
About the Company
Tremendous delivers a cloud-based rewards and payouts platform that enables businesses to issue instant, cross-border payments to recipients in more than 200 countries. The service supports over 2,000 redemption options—from prepaid cards to gift cards—allowing companies to tailor rewards to individual preferences while keeping costs transparent: users pay only for the payouts they send. With a fully remote, 100-person team, Tremendous is profitable, self-funded, and backed by best-in-class customer support that resolves issues quickly. Its combination of global reach, flexible redemption, and a pay-as-you-go pricing model sets it apart in the enterprise rewards and payments market.
Job Description
Tremendous is a fully remote company that offers a competitive pay, equity, and benefits. We're profitable and growing without outside investors, with plenty of opportunity for career growth. Our customers rave about how quick and easy it is to use our platform, which offers over 2,500 redemption options and plenty of banking infrastructure.
Requirements
- Bachelor's degree
- 0-2 years experience in a customer-facing role
- Effective communication skills, particularly the ability to write clearly and concisely
- Composure, patience, and empathy for interacting with users
- Ability to multitask, prioritize responsibilities, and stay organized
- Proactive, get-things-done attitude
- Ability to learn and adapt quickly
- Sense of humor
- Curiosity for the Tremendous platform/product
Benefits
- Competitive pay
- Equity
- Benefits
- Fully remote work environment
