Customer Experience Development Professional
TrendyolRiyadh, Riyadh Region, Saudi Arabia
Posted September 24, 2025
Full Time
About the Company
Trendyol, founded in 2010, is a leading e-commerce platform backed by top-tier investors. With a focus on technology-driven innovation, Trendyol offers a seamless shopping experience across multiple sectors including fashion, second-hand goods, and food delivery. The company's rapid expansion into international markets underscores its commitment to becoming the global e-commerce leader.
Job Description
Trendyol Growth is seeking a Customer Experience Development Professional to enhance the end-to-to-end customer journey. This role involves mapping experiences, identifying pain points, and designing improvements based on customer feedback. The role requires a proactive approach to solving customer challenges and collaborating with cross-functional teams to ensure a data-driven culture.
Requirements
- Map customer journeys, identify pain points, and design solutions
- Interpret and synthesize customer feedback from surveys and data
- Monitor KPIs like NPS and operational metrics
- Conduct market and competitor benchmarking
- Create and update customer experience guidelines
Benefits
- Hybrid working model
- Customisable FlexBenefits budget
- Well-being support
- Personalised training allowance and learning opportunities