Director Customer Onboarding; Learning Enablement

As the Director, Global Customer Onboarding; Learning & Enablement AECO, you will lead a worldwide organization responsible for the global implementation methodology, the digital learning ecosystem, and the internal enablement of our Professional Services (PS) teams and partners.

Requirements

• 8+ years in Customer Onboarding, Implementation, or Professional Services Enablement within a B2B SaaS environment
• Deep familiarity with Architecture, Engineering, and Construction workflows and the digital transformation challenges within these sectors
• Proven experience managing a multi-million dollar training P&L with a focus on maximizing gross margins through digital scalability
• Global Scale: Experience managing international tax, currency, and language requirements for global training delivery
• Methodology Mastery: Deep knowledge of instructional design (ADDIE, SAM) and project management (PMP, Agile)
• Systems Fluency: Hands-on experience with LMS platforms, Customer Success software (Gainsight, ChurnZero), and Onboarding tools (Rocketlane, GuideCX)

Benefits

• Medical
• Dental
• Vision
• Life
• Disability
• Time off plans
• retirement plans
• Paid Parental Leave
• Employee Stock Purchase Plan
• Tax savings plans for health, dependent care, and commuter expenses