Customer Relations Specialist
TrustBankSingapore, Singapore
Posted August 19, 2025
Full Time
About the Company
TrustBank is a full-service community bank with over a century of experience, serving Illinois and Arizona through multiple branch locations and online banking options. We specialize in personal and business banking, including commercial and residential loans, investments, and retirement plans. Our core value proposition lies in superior customer service and a commitment to convenience, making banking accessible from anywhere.
Job Description
Trust Singapore is seeking a Customer Relations Specialist to contribute to the development of a delightful customer experience. This role involves handling customer complaints, understanding root cause analysis, and ensuring compliance with bank policies and processes. The ideal candidate will be responsible for efficiently resolving issues and promoting a risk-aware culture.
Requirements
- Graduate with 2 years of experience in Customer Complaints Handling
- Experience in complaints handling in a high volume environment
- Understanding of Banking and Financial products
- Understanding of the Bank’s Control Framework and Governance Structure
- Compliance training
- Financial crime training
