Digital Customer Experience Lead
TrustlyStockholm, Sweden
Posted October 8, 2025
Full Time
About the Company
Trustly, established in 2008, is a global leader in Open Banking Payment solutions, offering seamless online transactions through its innovative platform. With real-time processing and security, Trustly connects consumers to merchants via 12,000 banks across 30+ markets, powering over 9,000 businesses. Its collaborations with major brands like PayPal and eBay underscore its commitment to revolutionizing the payments industry.
Job Description
Trustly is seeking a Digital Customer Experience Lead to drive the evolution of their digital experiences for the services organization. This role involves defining digital experiences (support sites, content, bots, communities, etc.), leveraging AI/ML, evaluating technology stacks, defining KPIs, and collaborating with internal teams to deliver exceptional customer experiences. The company is revolutionizing the payments landscape and focuses on fast, secure, and easy financial transactions.
Requirements
- 5+ years of experience in product management within a technical environment
- 5+ years working in digital support
- Proven track record of improving digital customer experiences
- Strong experience in defining success metrics and leading reporting
- Sound judgment and decision-making skills
- Excellent communication, interpersonal, and negotiation skills
- Collaborative, solution-oriented mindset
Benefits
- Paid Time Off
- Health benefits
- Well-being support
