We are looking for an experienced AI Chatbot Developer to design, build, and support enterprise solutions leveraging Google Cloud Contact Center AI (CCAI), Dialogflow CX, Looker, and Contact Center as a Service (CCaaS) platforms.
Requirements
- 5–7+ years of application development experience.
- 3+ years working with Google Dialogflow ES/CX.
- 1+ year of hands‐on experience with Google Cloud CCAI or other AI platforms (Amazon Lex, Kore.ai, Uniphore, IBM Watson).
- Google Cloud certification or badge completion required.
- Familiarity with Cloud Services Architecture, Apigee, Vertex AI.
- Ability to support multiple projects simultaneously.
- Experience with multi‐site contact center implementations.
- Skilled in Speech‐to‐Text and Text‐to‐Speech services (Nuance, Google, Amazon).
- Proficient in Java, JavaScript,.NET, C#, HTML, SQL, Python.
- Experience in Looker dashboard design, contact center workflows, and CRM integration.
- Knowledge of telephony protocols (SIP), cloud contact center platforms, and BYOC integrations.
- Ability to balance development and support responsibilities.
- Availability to work US daytime hours.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
