Conversational AI Bot Architect

TTEC Digital is seeking a Conversational AI Bot Architect to lead voice and digital AI Self-Service solutions for large contact centers. The role involves designing, developing, and implementing AI self-service applications using Google CCAI, interfacing with clients, and collaborating with project teams. The ideal candidate will have experience in architecture and design, Google Dialog Flow ES/CX, and integrating with backend systems.

Requirements

• 8+ years of architecture and design experience overall
• 4+ years of experience with Google Dialog Flow ES/CX
• 2+ years of technical on-hands experience with Google Cloud CCAI or other conversational AI platforms
• Knowledge of Cloud Services Architecture, Apigee, Vertex AI
• Experience in managing large multi-site contact center implementations
• Experience in writing Solution Document Designs/specifications for IVA applications
• Experience with Speech-to-Text and Text-to-Speech services
• Proficient in Java, JavaScript, .NET, C#, HTML, SQL and Python
• Must be able to work independently, be organized, self-motivated, and have attention to detail
• Excellent communication skills, both written and verbal

Benefits

• Medical, dental, vision
• Tax-advantaged health care accounts
• Financial and income protection benefits
• Paid time off (PTO) and wellness time off