Google CCAI - Senior Escalation Engineer
TTEC DigitalHyderabad, Telangana, India
Posted September 26, 2025
Full Time
About the Company
TTEC Digital orchestrates customer experiences through technology and empathy for deeper relationships and business outcomes.
Job Description
TTEC-Digital is seeking a Google CCAI Dialogflow Support Engineer. The role involves providing administrative and support for Google CCAI Dialogflow, tuning Natural Language Processing (NLP), and collaborating with teams to improve user experience. The position requires a strong understanding of APIs and cloud platforms, especially GCP and AWS/Azure.
Requirements
- 7+ years of experience as a Technical Lead in Customer Service Technology
- 3+ years of experience supporting Google CCAI Dialogflow
- Good knowledge of GCP CCAI service
- 1+ year experience with Agent Assist
- Experience supporting conversational bots for various channels (web, voice, WhatsApp, Facebook Messenger, SMS, etc.)
- Experience in supporting user-centric conversation experiences involving chat, text, or voice
- Sound knowledge of cloud platforms (GCP required, AWS or Azure)
- Integrate APIs using NodeJS and Python
- Critical Thinking & Problem-Solving skills
- Strong Analytical skills
