Principal CCaaS Solution Architect - Presales

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

Requirements

• Deep understanding of CCaaS principles, IVR/IVA, routing, speech analytics, WFM, and CX analytics.
• Knowledge of AI/ML models and generative AI applications in CX.
• Familiarity with cloud architecture and services (AWS, Azure, GCP).
• Ability to translate technical concepts into business outcomes.
• Strong presentation and communication skills.
• Proven ability to build trust and influence decision-making.
• 5+ years in CX technologies (Cloud Contact Center, Unified Communications, AI).
• Pre-sales consulting experience preferred.
• Certifications in Cloud Contact Center platforms (Genesys, Cisco, NICE, Five9, etc.) required.
• Cloud or AI certifications (AWS, Microsoft, Google) preferred.

Benefits

• Competitive base salary
• Opportunity to participate in sales incentive plans
• Comprehensive benefits
• Upward career mobility