TTEC Digital is seeking a Zendesk Solution Architect to join their organization in a 100% remote opportunity. The ideal candidate will have deep technical and functional experience across the full Zendesk suite and will partner closely with delivery, sales, alliances, and cross-cloud technologists to ensure a unified CX perspective across Salesforce, Zendesk, CCaaS platforms, and hyperscalers.
Requirements
- 5–10+ years of experience designing and implementing Zendesk solutions across enterprise environments
- Hands-on expertise with Zendesk Support, Guide, Sell, Explore, Sunshine (CRM & custom objects), WFM/QA, and App Framework
- Strong understanding of modern CCaaS platforms (e.g., Amazon Connect, Genesys Cloud CX, NICE, Five9) and how Zendesk integrates with them
- Familiarity with multi-cloud and hyperscaler ecosystems (AWS strongly preferred)
- Proven experience in pre-sales solutioning, including discovery leadership, scoping, architecture design, and client-facing presentations
- Experience leading delivery teams, reviewing solutions, and mentoring developers/administrators
- Ability to translate CX strategy into technical implementation paths across CRM, CCaaS, and data/AI layers
- Strong communication, executive-facing presence, and the ability to simplify complex concepts
Benefits
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off
