Director of Customer Success

Tucuvi is a clinical Conversational AI company in healthcare that aims to enable efficient and effective care for all. As Director of Customer Success, you'll lead the Customer Success team and drive customer retention, engagement, and growth.

Requirements

• >8 years in customer success, implementation, or account management in healthcare
• Proven experience building, leading, and scaling high-performing CS teams
• Strong strategic and operational mindset, with the ability to operate hands-on
• Primary ownership in strategic account relationships for a sustained time period
• Demonstrated success driving retention, expansion, and revenue growth
• A data mind: an understanding of the key metrics to monitor and how to effect improvement in them
• Fluent communication both in Spanish and English
• Based in Spain

Benefits

• Fix and variable salary
• Flexible benefits through Cobee (ticket restaurant, transport, nursery...)
• Remote work in an async environment
• Flexible working hours
• Teanbuildings three times per year
• 23 days per year + birthday + 6 local and regional holidays
• Budget for training and personal development
• Laptop (Mac or Linux) + equipment needed
• Possibility to join a team of good and ambitious people where you can create a real impact on people's lives