Operations Agent | Local Residents | Fixed Term
TUIVarna, Varna, Bulgaria
Posted January 19, 2026
Full Time
About the Company
At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.
Job Description
We are seeking digital experienced and helpful individuals like you to join our diverse team of Operations Agents in Bulgaria - Varna. You will be responsible for communicating booking updates with our key excursion & transfer suppliers and destination teams to ensure a smooth Service Delivery operation.
Requirements
- Excellent organizational skills and ability to work in a fast-paced environment.
- Experience in the leisure and tourism industry - ideally in a booking admin position is desirable.
- Able to work in a flexible manner (including different shifts Monday-Sunday)
- Collaborative approach, a real team player.
- Excellent communication skills, both verbal and written in Bulgarian and in English is required for this role.
Benefits
- Competitive salary package
- Additional Health Insurance (Groupama)
- Food Voucher (50 Euro/month)
- 1,5 days off/week
- 40 working hours/week
- Paid training days
- Access to TUI Learning Hub, TUI Skills Academy & language lessons
- Charity and sustainability initiatives
- Complimentary access to WeCare Team & 24/7 Wellbeing Hub
- Seasonal or permanent contracts
- Growth opportunities