Helpdesk Level 2 support | Fulltime
Two95 International Inc.Cherry Hill Township, New Jersey, United States
Posted August 28, 2024
Full Time
About the Company
Two95 International Inc. is a leading global technology firm specializing in cutting-edge enterprise solutions spanning Digital Transformation, Cybersecurity, Edge Computing, Cloud and GenAI. Our innovative services evolve with the ever-changing landscape of technology, empowering businesses to thrive in the digital era. With a diverse client base encompassing Fortune 500 corporations and mid-market enterprises across various industries and geographies, we deliver tailored solutions that drive growth, efficiency, and success..
Job Description
This Helpdesk Level 2 support role is for a full-time individual assisting with technical issues related to hardware, software, and network systems. The role involves documenting requests, troubleshooting, training, and ensuring compliance with organizational policies. Tier 2 support experience is preferred.
Requirements
- Respond to incoming support requests.
- Diagnose and troubleshoot technical issues.
- Document support requests and track issues.
- Escalate complex issues.
- Install, configure, and maintain software applications.
- Perform regular maintenance tasks.
- Provide user training.
- Communicate technical information to non-technical users.
- Ensure equipment and software licenses are compliant.
Benefits
- Benefits offered