Help Desk Level 2
Two95 International Inc.Cherry Hill Township, New Jersey, United States
Posted March 17, 2023
Full Time
About the Company
Two95 International Inc. is a leading global technology firm specializing in cutting-edge enterprise solutions spanning Digital Transformation, Cybersecurity, Edge Computing, Cloud and GenAI. Our innovative services evolve with the ever-changing landscape of technology, empowering businesses to thrive in the digital era. With a diverse client base encompassing Fortune 500 corporations and mid-market enterprises across various industries and geographies, we deliver tailored solutions that drive growth, efficiency, and success..
Job Description
This Full-time position involves providing 1st and 2nd level support for network devices and systems. The role requires strong communication skills and technical troubleshooting ability. It is a remote and on-site position.
Requirements
- Provide 1st and 2nd level support for desktops, laptops, printers, servers, and other network devices.
- Ensure proper documentation, notification, and escalation of all incidents.
- Communicate with clients through phone, email, and in-person.