Service Desk /Help Desk Technician

This is a 6-month to Hire Service Desk / Help Desk Technician position at aMSP. The role involves providing level 1 and level 2 remote support, on-site troubleshooting, system maintenance, and documentation. The position requires being part of the on-call schedule.

Requirements

• Provide Level-1 and Level-2 remote support for desktops, laptops, printers, servers, etc.
• Troubleshoot and resolve hardware and software problems.
• Manage and maintain customer networks.
• Part of on-call schedule.
• Document processes and procedures.
• Document issues and track resolutions.
• Perform other duties as assigned.