Customer Care Specialist English + German

We're seeking team-oriented individuals who are passionate about supporting customers and feel energized in a fast-paced setting. You express yourself clearly in English and German, remain composed in challenging situations, and tackle problems with empathy and a solution-driven mindset.

Requirements

• Fluent in English (C1), German (C1) and Polish (C1).
• Previous experience in customer care, preferably in 2nd level support, with proven ability to handle complex issues, including complaints and escalations.
• Excellent oral and written communication skills
• Customer-first approach to complex problem-solving
• Strong organizational skills and attention to detail
• Ability to multitask and prioritize effectively
• Friendliness, patience, and teamwork skills with the ability to work well with diverse people
• Availability to work shifts (8 am to 8 pm) CET
• Availability to work from our Warsaw office at least once every three months, and additionally when required for key projects or important training.

Benefits

• One bonus day off every month
• Comprehensive healthcare
• Multisport
• A discount on all Tylko products
• Dog-friendly office