Customer Care Team Leader

We're looking for a Customer Care Team Leader to join our Customer Care Team — the team responsible for supporting our customers throughout their entire journey with Tylko. In this role, you will lead and develop a group of Customer Care Specialists, ensure high service standards, solve complex cases, and drive improvements across processes, documentation and customer experience.

Requirements

• 2+ years of experience as a leader of customer care / customer support team, including work with complex cases
• Leadership skills and experience guiding or managing a team
• Excellent problem-solving and communication skills
• Strong organisational abilities and attention to detail
• Empathy, positive attitude and a proactive approach
• Fluent English (C1) and fluent Polish (C1)
• Ability to work in our Warsaw office 3 days a week

Benefits

• One extra day off every month
• Private healthcare
• Sports card
• Tylko discount
• Regular team gatherings
• Dog-friendly office
• Transparent pay