We're looking for a Customer Care Team Leader to join our Customer Care Team — the team responsible for supporting our customers throughout their entire journey with Tylko. In this role, you will lead and develop a group of Customer Care Specialists, ensure high service standards, solve complex cases, and drive improvements across processes, documentation and customer experience.
Requirements
- 2+ years of experience as a leader of customer care / customer support team, including work with complex cases
- Leadership skills and experience guiding or managing a team
- Excellent problem-solving and communication skills
- Strong organisational abilities and attention to detail
- Empathy, positive attitude and a proactive approach
- Fluent English (C1) and fluent Polish (C1)
- Ability to work in our Warsaw office 3 days a week
Benefits
- One extra day off every month
- Private healthcare
- Sports card
- Tylko discount
- Regular team gatherings
- Dog-friendly office
- Transparent pay