Customer Support Agent

The Customer Support Agent plays a crucial role in delivering exceptional service and support to customers. The role involves handling enquiries, complaints, and complex issues with empathy and efficiency, while also contributing to the development and refinement of support processes based on customer feedback.

Requirements

• Excellent communication skills
• Customer experience: Ensure a seamless and positive customer experience
• Process improvement: Follow processes and use documentation
• Service excellence: Achieve case resolution SLAs and KPIs
• Documentation & Training: Maintain and enhance the Company knowledge base
• Stakeholder collaboration: Work closely with and escalate to internal stakeholders

Benefits

• 25 days holiday (increasing to 26 after two years) plus Bank Holidays
• Birthday Holiday and Christmas Holiday (three additional days)
• 5% Company & Employee Pension Scheme Contributions
• Life Assurance Scheme (four times salary)
• Hybrid Working two to three days a week in the office
• On-site parking
• Remote GP and Medical Second Opinion Services
• Mental Health Support
• Physiotherapy (eight sessions per year)
• Life, Money and Wellbeing Support
• 360 Wellbeing Score, Insights and Calendar
• Financial and Legal Support
• 1-2-1 Lifestyle Coaching
• Savings and Discounts
• Perkbox