Customer Support Agent (Fixed Term Contract)

Customer Support Agent role at TympaHealth, a team of doctors and technology experts united by a vision to help the world to hear. The role is responsible for delivering exceptional service and support to customers, ensuring a seamless and positive customer experience.

Requirements

• Minimum Experience: Mid-level
• Educated to A-Level or equivalent qualification
• Approachable and friendly
• Positive and proactive problem-solving mindset
• Exceptional communication skills across multiple communication channels
• Detail-oriented and able to work accurately
• Proficiency in CRM databases, especially Salesforce
• Ability to work independently and as part of a team
• Resilience and ability to stay calm under pressure

Benefits

• 25 days holiday (increasing to 26 after two years) plus Bank Holidays
• Birthday Holiday and Christmas Holiday (three additional days)
• 5% Company & Employee Pension Scheme Contributions
• Life Assurance Scheme (four times salary)
• On-site parking
• Remote GP and Medical Second Opinion Services
• Mental Health Support
• Physiotherapy (eight sessions per year)
• Life, Money and Wellbeing Support
• 360 Wellbeing Score, Insights and Calendar
• Financial and Legal Support
• 1-2-1 Lifestyle Coaching
• Savings and Discounts
• Perkbox