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Ubiquity Global Services, Inc.Bacolod, Philippines
Posted October 23, 2025
Full Time
About the Company
Ubiquity Global Services, Inc., headquartered in New York City with global delivery locations, is a leading CX provider for financial services, healthcare, and e-commerce. The company offers comprehensive solutions including business process outsourcing, customer relationship management, contact center services, compliance management, identity verification, fraud detection, business process automation, transcription, and Medicare & Medicaid managed healthcare solutions. Distinctively, Ubiquity focuses on delivering multilingual, end-to-end services that enhance client and customer experiences across diverse industries.
Job Description
Ubiquity is hiring a Workforce Supervisor to ensure their Real Time Analysts achieve key performance indicators and daily, weekly, monthly, and quarterly goals. This role involves coaching RTA Analysts, analyzing staffing data, and recommending corrective actions. The Supervisor will work with Internal business leaders and operational leadership to mitigate performance impacts.
Requirements
- Supervises 20 Real Time Analysts Globally
- Perform one-on-one coaching with the RTAs
- Train and Orient new RTAs
- Analyze intra-day staffing reports and recommend changes to staffing
- Review contact center trends
- Knowledge, Skill Set & Qualifications