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Ubiquity Global Services, Inc.Pasay, Philippines
Posted October 23, 2025
Full Time
About the Company
Ubiquity Global Services, Inc., headquartered in New York City with global delivery locations, is a leading CX provider for financial services, healthcare, and e-commerce. The company offers comprehensive solutions including business process outsourcing, customer relationship management, contact center services, compliance management, identity verification, fraud detection, business process automation, transcription, and Medicare & Medicaid managed healthcare solutions. Distinctively, Ubiquity focuses on delivering multilingual, end-to-end services that enhance client and customer experiences across diverse industries.
Job Description
Ubiquity is hiring a Workforce Supervisor to ensure the Real Time Analysts achieve key performance indicators and goals. This role involves supervising analysts, providing coaching, analyzing staffing reports, and coordinating with operational leadership. The supervisor is responsible for mitigating performance issues and influencing staffing decisions.
Requirements
- 1 to 5 years' Workforce experience in a BPO
- Inbound performance analytics experience
- At least 2 years of workforce supervisory experience
- Highly proficient with Microsoft Office applications (Excel Spreadsheets)
- Detail oriented
- Above-average verbal and written communication skills
- Flexible in working different shift schedules, especially graveyard