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Ubiquity Global Services, Inc.Pasay, Philippines
Posted October 23, 2025
Full Time
About the Company
Ubiquity Global Services, Inc., headquartered in New York City with global delivery locations, is a leading CX provider for financial services, healthcare, and e-commerce. The company offers comprehensive solutions including business process outsourcing, customer relationship management, contact center services, compliance management, identity verification, fraud detection, business process automation, transcription, and Medicare & Medicaid managed healthcare solutions. Distinctively, Ubiquity focuses on delivering multilingual, end-to-end services that enhance client and customer experiences across diverse industries.
Job Description
Ubiquity is hiring a Workforce Supervisor to oversee Real Time Analysts in ensuring key performance indicators are met and client expectations are met. This role involves coaching, training, staffing analysis, and coordination with operational leadership to mitigate performance impacts. The Supervisor will also analyze staff reporting, make recommendations on staffing changes, and track contact center performance.
Requirements
- Supervises 20 Real Time Analysts Globally
- Perform one-on-one coaching with RTAs
- Train and Orient new RTAs
- Analyze intra-day staffing reports
- Make objective recommendations on incident management
- Review contact center trends
- Knowledge, Skill Set & Qualifications (External)