Patient Experience Advisor Data Analyst On-Site

We've learned that what is best for patients is also best for employees. Learn more about why we are one of the Best Companies to Work for in Texas®. The Patient Experience Data Analyst is responsible for strengthening our culture of service, specifically by assisting the Patient Experience Manager and Chief Experience Officer with developing strategies and education to all levels of the organization.

Requirements

• Manage and maintain user access for survey platforms and language-translation services
• Oversee dashboards, automated reports, and analytics displays
• Identify patient-reported friction points using survey data and supplementary insights
• Serve as a subject-matter expert on the Qualtrics platform
• Support survey development, deployment, and optimization
• Ensure data integrity, accuracy, and compliance with organizational standards and privacy requirements
• Troubleshoot user issues within survey and translation platforms
• Assist in preparing materials or presentations that communicate patient-experience trends to leaders and stakeholders
• Serve as an advocate for patients and their families to improve communication, efficiency and customer satisfaction within the facility
• Provide leadership and expertise in the development, implementation, oversight, and evaluation of service initiatives
• Utilizes Patient Experience feedback to drive improvement
• Coordinates and provides competency training by presenting at UMC/UMCP service meetings
• Evaluates current patient, family, physician, and staff education programs to ensure they align with a culture of patient-centered care and enhance the patient experience

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance