Client Success Manager

Unifocus is an integrated workforce management software platform offering intelligent automation for daily work orders management, housekeeping activities, facility maintenance, survey solutions, scheduling & labour management, and time & attendance built for the hospitality market and other dynamic scheduling environment. We support hotels, restaurants, casinos, and more with our innovative web-based and mobile software suite. We are seeking an experienced and motivated Client Success Manager to join our growing Client Experience team as a technical Client Success Manager (CSM) covering clients in the US.

Requirements

• Degree qualification or equivalent work experience.
• Experience in the Hospitality Industry
• Fluent in English and preferably with a further second language.
• Excellent people skills, with a demonstrated ability to build relationships, find Client pain points, perform networking, and understand Client use cases.
• Prior experience as a Client Success Manager or Client Experience Manager supporting one or more SaaS solutions.
• Experience working in varied sized accounts with responsibility for upselling, renewals, and uplift negotiation.
• Familiarity with tools such as Salesforce and Jira
• Prior experience in team-building and leading small teams to achieve targeted goals.
• Prior demonstrated experience in working with large and complex Clients.
• Demonstrated ability to be flexible and adaptable in the context of a dynamic and growing business.

Benefits

• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program