Client Success Manager
UnifocusUnited Kingdom
Posted February 5, 2026
Full Time
About the Company
Unifocus delivers a comprehensive workforce management and operations platform designed exclusively for the global hospitality sector, combining forecasting, automated scheduling, time‑and‑attendance, and real‑time operations tools into a single, cloud‑based solution. With 25 years of industry expertise, the company pioneers first‑to‑market features such as intelligent shift management, integrated guest messaging, and compliance alerts that enhance staff efficiency and guest satisfaction. Its multilingual, mobile‑enabled interface and seamless integration with major Property Management Systems enable hotels, resorts, and casinos to align labor resources with fluctuating occupancy and guest demands instantly. Robust analytics empower operators to identify trends, quantify financial impacts, and drive data‑driven decision making, positioning Unifocus as a distinctive leader in hospitality operations technology.
Job Description
Unifocus is seeking an experienced Client Success Manager to join their team, responsible for client onboarding, satisfaction, and health, as well as driving client effectiveness and retention.
Requirements
- Degree qualification or equivalent work experience
- Experience in the Hospitality Industry
- Fluent in English and preferably with a further second language
- Excellent people skills, with a demonstrated ability to build relationships
- Prior experience as a Client Success Manager or Client Experience Manager supporting one or more SaaS solutions
- Experience working in varied sized accounts with responsibility for upselling, renewals, and uplift negotiation
- Familiarity with tools such as Salesforce and Jira
- Prior experience in team-building and leading small teams to achieve targeted goals
- Prior demonstrated experience in working with large and complex Clients
- Demonstrated ability to be flexible and adaptable in the context of a dynamic and growing business
Benefits
- Health insurance
- Paid time off
- Hybrid environment that promotes a healthy work-life balance
- Parental leave
- Professional development assistance
- Referral program
