Join UniHomes as our Billing & Collections Manager and play a pivotal role in shaping how we manage high-volume B2C billing for thousands of student customers. You'll manage complex B2C billing, lead process improvements, and make a measurable impact in a fast-growing tech business.
Requirements
- Minimum of 3 years' experience in a similar role, such as Credit Control Manager, Accounts Receivable Manager, or Revenue & Collections Manager.
- Strong understanding of billing and collections processes, ideally in a B2C environment.
- Knowledge of consumer credit regulations and compliance standards.
- Proven experience in process optimisation and implementing automation or system enhancements.
- Strong analytical skills with experience in producing and interpreting financial reports and KPIs.
- Excellent written and verbal communication skills, with strong negotiation and conflict resolution abilities.
- Ability to manage sensitive customer interactions professionally while maintaining positive relationships.
- Experience managing and developing team members to achieve performance targets.
- Advanced Microsoft Excel skills (XLOOKUPs, pivot tables) and proficiency in Outlook.
- Experience using Sage Intacct, Salesforce, and payment platforms such as GoCardless and Stripe; ability to quickly learn new technologies.
Benefits
- Complimentary breakfast
- Hot & cold drinks
- Snacks
- Pool table
- Holidays
- Length of service days
- Voluntary day
- Enhanced pension scheme
- Pension salary sacrifice scheme
- Healthcare scheme
- Employee Assistant Programme
- Sick pay
- Enhanced maternity & paternity pay
- Career progression
- A commitment to personal and professional development
- Employee of the month award
- Refer a friend scheme
- Staff discounts
- Mental health and financial support
- Company social events
