MS CRM Business Analyst/System Analyst

This full-time role involves a Business Analyst, System Analyst, with a strong background in CRM platforms, specifically Microsoft Dynamics 365. The role focuses on implementing CRM solutions, providing users with guidance on best practices, and aligning specifications between systems and interfaces. Experience in business requirements gathering, configuration, and issue management is essential.

Requirements

• Knowledge in CRM Platform (MS Dynamics) - D365
• Experience in implementing D365 with Banking clients (Service & Sales modules)
• Strong Functional experience with Sales & Service Modules of D365
• Experience in Guiding users on best solutions and CRM configuration
• Experience in CRM modules for Sales and Service modules
• Hands-on experience in the configuration of Microsoft Dynamics CRM
• Business Analyst, Functional Consultant, Business Process Analyst, or practitioner in the business process domain
• Experience in business requirements gathering
• Reviewing functional specification and technical design document
• Experience in aligning specification from multiple systems and interfaces
• Experience in managing multiple system deployment projects
• Experience in mapping business processes