Call Center Representative (Medical Office)

The Call Center Representative (CCR) shall answer incoming calls and messages to Agency health centers and assist patients, providers, and the community.

Requirements

• High School Diploma or GED required. Associate's degree preferred.
• One year of customer service experience is required.
• One-year call center and/or medical/dental office experience preferred.
• Written and verbal fluency in the English language is required.
• Excellent active listening skills and telephone etiquette are required.
• Proficient in computer use and experience with MS Office applications, including Excel.
• Excellent organizational and information management skills.
• Ability to multitask and work in a fast-paced environment.
• Ability to maintain good working relationships with others.
• Ability to function well in a culturally sensitive manner within this Agency’s philosophy and mission.