Lead IT Support Admin

UniTeller Financial Services is seeking a Lead IT Support Admin to provide end-user support within the organization's desktop & server computing environment. The role involves installing, diagnosing, repairing, maintaining, and upgrading hardware, equipment, and software to ensure optimal workstation performance.

Requirements

• Install, upgrade, support and troubleshoot Windows and Microsoft Office and any other desktop applications
• Install, upgrade, support and troubleshoot for computers, printers, and any other peripheral equipment
• Perform general preventative maintenance tasks on computers, laptops, printers and any other peripheral equipment
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
• Provide support for the server and communication room when required
• Monitor communication and networking issues and if they cannot be resolved quickly, escalate them to the IT team
• Be available for troubleshooting or fixing problems that require a physical presence on-site
• User account administration, i.e., account creation and management and password resets on Active Directory
• Request and follow-up changes for user phone extensions and user phone lines
• Support users and agents remotely
• Monitor and manage Windows updates and anti-virus/anti-malware programs on workstations

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off
• Paid holidays