Patient Representative

This role is for a Patient Representative at University Hospital in Newark, NJ, focusing on promoting patient satisfaction through effective communication between patients, family members, and staff. The Representative serves as a liaison, identifies and resolves issues, and provides support to improve the patient experience and hospital operations. Responsibilities include facilitating communication, resolving complaints, and acting as a consultant to departments.

Requirements

• Serves as a key point of contact to enhance patient satisfaction.
• Facilitates clear and compassionate communication between patients and staff.
• Works proactively to minimize complaints and grievances.
• Provides consultative support to hospital teams.
• Ensures patient feedback is used constructively.

Benefits

• Medical & Prescription Drug Coverage
• Dental & Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Short- & Long-Term Disability Insurance
• Pension Plan
• Pet Insurance
• Employee Assistance Program (EAP)
• Professional Development