Patient Access Representative - Mentor
University hospitalsOhio, United States
Posted January 12, 2026
Full Time
About the Company
University Hospitals is a leading integrated health system founded in 1866, operating 23 hospitals, 50+ health centers, and 200 physician offices across 16 counties in northern Ohio. Its flagship quaternary care campus, University Hospitals Cleveland Medical Center, is a top‑ranked academic medical center affiliated with Case Western Reserve University, Northeast Ohio Medical University, Oxford University, and the Technion, and hosts the nationally recognized UH Rainbow Babies & Children’s Hospital, UH MacDonald Women’s Hospital, and the NCI‑designated UH Seidman Cancer Center. The system delivers comprehensive specialty care—including oncology, cardiology, neurology, orthopedics, pediatrics, and transplant services—while supporting more than 3,000 concurrent clinical trials and research studies across 19 Clinical Care Delivery and Research Institutes. With a workforce of over 30,000 employees and a reputation for excellence reflected in U.S. News & World Report’s “America’s Best Hospitals” rankings, University Hospitals exemplifies a patient‑centric, research‑driven approach that sets industry standards in quality, innovation, and community impact.
Job Description
Patient Access Representative serves as the first point of contact for all patients and their families, ensuring accuracy of demographic, insurance, payment, and other vital patient information.
Requirements
- High School Equivalent / GED
- 1+ years Customer Service
- Ability to juggle and prioritize multiple responsibilities and handle interruptions
- Exceptional communication skills with both patients and medical care providers to relay necessary information
- Attention to detail to ensure all patient information is accurate and available
- Compassion to help patients and caregivers in difficult situations
Benefits
- Health Insurance
- Paid Time Off
- Retirement Plan
- Life Insurance
- Disability Insurance