Patient Access Representative - Nights

The Patient Access Representative serves as the first point of contact for all patients and their families, ensuring accuracy of demographic, insurance, payment and other vital patient information.

Requirements

• Checking patients in and/or out for medical visits
• Answering the phone to address patient inquiries and scheduling appointments
• Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration
• Communicating information and important details to other medical care team
• Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances.
• Assist with completion of various types of paperwork and forms.
• Effectively work EPIC workques, worklist and inbasket messages.
• Schedules referrals and follow-up visits.
• Accurate and timely scanning of documents into EPIC
• Additional Responsibilities: Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency.