Telephone Operator
University hospitalsOhio, United States
Posted January 12, 2026
Full Time
About the Company
University Hospitals is a leading integrated health system founded in 1866, operating 23 hospitals, 50+ health centers, and 200 physician offices across 16 counties in northern Ohio. Its flagship quaternary care campus, University Hospitals Cleveland Medical Center, is a top‑ranked academic medical center affiliated with Case Western Reserve University, Northeast Ohio Medical University, Oxford University, and the Technion, and hosts the nationally recognized UH Rainbow Babies & Children’s Hospital, UH MacDonald Women’s Hospital, and the NCI‑designated UH Seidman Cancer Center. The system delivers comprehensive specialty care—including oncology, cardiology, neurology, orthopedics, pediatrics, and transplant services—while supporting more than 3,000 concurrent clinical trials and research studies across 19 Clinical Care Delivery and Research Institutes. With a workforce of over 30,000 employees and a reputation for excellence reflected in U.S. News & World Report’s “America’s Best Hospitals” rankings, University Hospitals exemplifies a patient‑centric, research‑driven approach that sets industry standards in quality, innovation, and community impact.
Job Description
The Telephone Operator works in a call center environment, handling calls and requests from internal and external customers across the University Hospitals (UH) Health System. The position requires critical thinking, problem-solving, and excellent customer service skills to match callers with available resources and services.
Requirements
- High School Equivalent / GED required
- 1+ years of customer service-related experience or office experience
- Associates or Bachelors degree will be accepted in lieu of 1 year work experience
- Knowledge of medical terminology
- Excellent customer service skills and ability to use good judgment
- Excellent verbal communication skills
- Excellent listening skills
- Strong interpersonal skills
- Able to adhere to structured call center metrics in a closely monitored, fast-paced environment
- Able to function independently and as a team player
- Professional demeanor
- Ability to maintain confidentiality
- Proven good work and attendance record
- Knowledge of basic office equipment
- Good spelling skills
- Knowledge of phone and paging systems