HELP DESK TECHNICIAN
University of Alabama at BirminghamTuscaloosa, Alabama, United States
Posted December 19, 2025
16500 - 26800 USD year
Full Time
About the Company
UAB Human Resources serves as the workforce partner for the University of Alabama at Birmingham, the state’s largest employer. It drives talent acquisition, retention, development, and employee support across a diverse faculty and staff community. By aligning HR strategies with UAB’s mission and vision, it ensures a high-performing, engaged workforce that underpins cutting-edge research, education, and patient care. Serving over 28,000 employees, UAB HR distinguishes itself through data-driven practices, inclusive culture initiatives, and a commitment to professional growth.
Job Description
Responsible for monitoring help desk phones, e-mails and other electronic problem reporting mechanisms. Provides computer hardware, software and network problem resolutions for user departments within the University or Medical Center.
Requirements
- Associate's degree in Computer Science, Electronics or a related field required
- Windows and Mac Operating Systems
- ServiceNow or other ticketing systems
- Microsoft Office
- Adobe
- Zoom, Teams, and Kaltura VPN
- Remote Desktop, and Network File Shares
- SCCM and Active Directory Crestron
- Extron, Q-SYS, and similar A/V systems and components
Benefits
- 401k Matching
- Generous Paid Time Off
- Retirement Plan
- Health Insurance