The Patient Access Representative is responsible for interviewing incoming patients to obtain pertinent data for admission and producing a complete and accurate admission record. They must answer inquiries, collect deposits or payments, and interact with nursing units and ancillary departments.
Requirements
- Acknowledging patients or guests and their requests
- Assisting in the training of new employees
- Demonstrating awareness and sensitivity to the rights of patients and significant others
- Documenting financial arrangements made in the patient's account notes
- Exhibiting concern, tact, and discretion in all working relationships
- Functioning with an awareness of safety issues and reporting unsafe issues appropriately
- Making patients' needs the first priority
- Must be able to work and be cross-trained in all areas of the hospital
- Must be familiar with the hospital layout to direct patients to the proper destination
- Must be physically able to push a wheelchair
- Must be willing to meet staffing needs and work overtime, holidays, and shift changes
- Must remain informed and compliant with HIPAA, EMTALA, and other laws and regulations
- Must remain informed regarding all PPO, HMO, and Medicare, Medi-Cal, and indigent service programs
- Offering assistance promptly, cordially, and completely
- Patient care is of the utmost priority in all aspects of registration
- Patient valuables must be closely monitored by all Patient Access Representatives
- Performing various other duties as assigned
- Promoting unity and teamwork among co-workers and other departments
- Responsible for appropriately handling all confidential information
- Responsible for completing the patient's electronic medical record and ensuring all paperwork is sent to the proper destination
- Responsible for obtaining Advance Directive information and accurate data entry
- Responsible for speaking with patients regarding their financial responsibility for the bill
- Responsible for collecting deposits and co-payments
- Responsible for collecting all patients' related information to produce a complete and accurate patient admission record
- Responsible for understanding and participating in the organization-wide Performance Improvement Program
- Responsible for understanding the Consent form, Advance Directive, and other forms patients are required to sign
Benefits
- Health insurance
- Retirement plan
- Paid time off
- Holidays off
- Overtime pay
- Shift differential pay
- Education assistance
- Professional development opportunities
