The Patient Access Representative is responsible for interviewing incoming patients to obtain pertinent data for admission and produce a complete and accurate admission record. This includes medical record information, demographic and financial related information, and providing directions to various areas within the hospital.
Requirements
- Acknowledge patients or guests and their requests
- Assist in the training of new employees
- Demonstrate awareness and sensitivity to the rights of patients and significant others
- Document financial arrangements made in the patient’s account notes
- Exhibit concern, tact, and discretion in all working relationships
- Function with an awareness of safety issues and report unsafe issues appropriately
- Make patients’ needs the first priority
- Must be able to work and be cross-trained in all areas of the hospital
- Must be familiar with the Hospital layout to direct patients or guests to the proper destination
- Must be physically able to push a wheelchair
- Must be willing to meet staffing needs of the department and be available to work overtime, holidays, and shift changes
- Must remain informed and compliant with HIPAA, EMTALA, and other laws and regulations that govern Patient Financial Services
- Must remain informed regarding all PPO, HMO, and Medicare, Medi-Cal and indigent service programs and requirements for timely processing of claims
- Offer assistance promptly, cordially, and completely
- Patient valuables are to be closely monitored by all Patient Access Representatives in accordance with Hospital policy and procedure
- Perform various other duties as assigned
- Promote unity and teamwork among co-workers and other departments
- Responsible for appropriately handling all confidential information while at work and when away from the facility
- Responsible for completing the patient’s electronic medical record and ensuring that all appropriate paperwork is sent to the proper destination in a timely fashion
- Responsible for obtaining the Advance Directive information from inpatient, ER, OPS, and bed patients
- Responsible for speaking with the patient in regard to their financial responsibility for the bill
- Responsible for the collection of all patients related information to produce a complete and accurate patient admission record
- Responsible for understanding and participating in the organization-wide Performance Improvement Program
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
