Customer Support Specialist - Remote, Freelance

About the Company

At Up Learn, we are on a mission to solve education. Together, using cognitive science, interactive lessons and AI-powered tailored algorithms, we are ensuring that EVERY student – regardless of their background or starting grade – has the tools to achieve an A* grade. Our students achieve A*/A grades at 2.2x the national average, with some starting from Ds and Us. We’re committed to closing the attainment gap by offering scholarships to disadvantaged students through partnerships with charities like Sutton Trust, IntoUniversity, and The Access Project. Up Learn handles the curriculum, allowing teachers to bring their subjects to life. Our School Dashboard simplifies setting homework, filtering classes, and tracking student progress, with seamless integration through Wonde for effective monitoring of student activity. Since 2016, Up Learn has delivered over 20 million hours of learning, supporting hundreds of thousands of students across the UK, including through 400+ school and university partnerships. Our rapid growth is backed by investors like Forward Partners and the Branson family, enabling us to expand our team, refine our product, and develop new A Level courses. We’re looking for educators, MATs, and SLTs ready to join us in transforming education and unlocking the potential of millions of students. If you’re ready to make a difference, let’s connect!

Job Description