Head of Customer Expansion

Upfluence is seeking a Head of Customer Expansion to lead the strategy and execution of customer growth, systems optimization, and process automation. The role focuses on driving account expansion, influencing product improvements based on customer feedback, and improving internal efficiency.

Requirements

• 5+ years of experience in Customer Success, Operations, or Growth roles within a SaaS or tech environment.
• Proven experience managing customer growth initiatives and scaling post-sale operations.
• Strong knowledge of CRM systems and automation tools.
• Excellent analytical and problem-solving skills with a focus on data-driven decisions.
• Demonstrated management experience, with the ability to motivate teams, foster collaboration, and drive measurable results.
• Strong communication and leadership skills; able to work cross-functionally.
• Experience managing customer escalations and driving process improvements.
• Passion for customer satisfaction, growth, and operational efficiency.

Benefits

• Competitive compensation
• Stock options
• Full benefits (Medical, Dental, Vision, Disability)
• Hybrid work model
• Generous time off and company holidays
• A diverse and international team
• A collaborative, fast-moving environment with room to grow