Head of Customer Growth (Customer Success)

We are seeking a Head of Customer Growth to lead the strategy and execution of expansion and retention within our existing customer base. The role reports to the VP of Customer Success and requires 5+ years of experience in Customer Success, Account Management, or CS Operations within a SaaS environment.

Requirements

• 5+ years of experience in Customer Success, Account Management, or CS Operations within a SaaS environment
• Proven experience driving expansion and retention within an existing customer base
• Strong background in account management, customer lifecycle strategy, and post-sale growth
• Experience leading teams and scaling CS processes
• Strong analytical skills with comfort using data to guide decisions
• Hands-on experience with CRM systems and CS tooling
• Excellent cross-functional communication skills
• Customer-first mindset with a focus on long-term value, not transactional selling

Benefits

• Competitive compensation: OTE range of $120,000–$170,000 (commensurate with experience)
• Stock options
• Full benefits (Medical, Dental, Vision, Disability)
• Hybrid work model (3 days per week in the office)
• Generous time off and company holidays
• A diverse and international team
• A collaborative, fast-moving environment with room to grow