Project Manager, Operations

Upgrade is a rapidly growing fintech company providing affordable credit, mobile banking, and payment products. They've delivered over $33 billion in credit to 5.5 million customers and are backed by prominent technology investors, recently valued at $6.3B. They foster a collaborative and inclusive culture and are seeking a Project Manager in Phoenix to support Call Center Operations, taking ownership of projects and initiatives while managing business requirements, timing, and risks.

Requirements

• 2+ years of project management experience required
• Jira experience required
• Google Suite proficiency preferred
• Experience in a startup, fintech, or fin-serv call center environment
• Ability to adapt to unique project management methodologies and internal guiding principles required to manage multiple fast-paced projects with dynamic/changeable scope and release timeframes
• Strong sense of organization and the ability to effectively balance a high volume of tasks of varying degrees of complexity, urgencies, and topics
• A flexible, positive, and solutions-oriented mindset
• Learn and maintain an expert level of internal operational strategy and processes
• Excellent interpersonal, written communication, process mapping, and presentation skills
• Self-starter and ability to thrive in a fast-paced and constantly-changing environment with ease and agility
• Sense of ownership and responsibility towards troubleshooting issues and solutions with a self-motivation to accept and complete tasks
• Proficiency in agile project management and issue-tracking software (Jira knowledge required)

Benefits

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental, and vision insurance
• Flexible PTO
• Competitive 401(k) and RRSP program
• Opportunities for professional growth and development
• Paid parental leave
• Health & wellness initiative