Customer Success Manager — B2B SaaS

The Customer Success Manager will support the growing global customer base, drive product adoption, and retention by building strong relationships with customers, understanding their needs, and communicating product value.

Requirements

• 3+ years of relevant work experience in B2B SaaS Customer Success
• Track record owning relationships with senior stakeholders
• Experience using a mixture of low-touch and high-touch tactics

Benefits

• Competitive total compensation
• Pre-IPO Equity (Stock Options) with a 4-year vest and a 1-year cliff
• 100% employer paid premiums for Medical, Dental and Vision coverage for employees
• 50% employer paid premiums on Medical insurance for Dependents
• 100 monthly Wellness Bonus for gym memberships, athletic equipment, massages, etc.
• Voluntary Short & Long-term Disability & Supplemental Life Insurance
• 401(k) with Traditional & ROTH investment options
• Generous Flexible PTO, Sick Leave, Parental Leave policies, & 11 company-paid holidays
• Free One Medical account for on-demand, virtual primary care appointments for employees who live in a covered area (medical insurance still applies)
• Free 3rd party Health Advocate
• Remote working opportunities
• Annual company trips in fun places with other potential opportunities to spend time in person together throughout the year