Customer Support Analyst
Valsoft CorporationColumbus, Ohio, United States
Posted October 9, 2025
Full Time
About the Company
Cott Systems is an established software and services company focused on supporting local governments across the U.S.
Job Description
Cott Systems is seeking a Customer Support Analyst to provide first-level technical support to customers using their software applications. This role involves troubleshooting, resolving customer issues, updating ticketing systems, and ensuring customer satisfaction. Cott Systems is an established software and services company focused on supporting local governments in the U.S.
Requirements
- 1+ years of experience in a technical support capacity
- Good customer service skills
- Analytical and problem-solving skills
- Proficiency in MS Windows, Windows Server, networking concepts and hardware/peripherals
- Knowledge of Microsoft Office
- Ability to learn new technologies quickly
- Team oriented, action driven
Benefits
- Competitive compensation + commission
- Flexible time off and paid holidays
- 401K with company match
- Comprehensive medical, dental, and vision insurance
- Company-paid life, AD&D, short-term, and long-term disability insurance
- Comprehensive benefits package
- Work-from-home flexibility
- Collaborative and mission-driven team
