Engineering Support Manager

Vantaca is a growing company that has achieved unicorn status with a $1.25B valuation. We're building a category-defining platform that will transform how an entire industry operates. We're a collaborative and visionary team that believes in working together to make big ideas happen. We're customer-centric and put our customers' needs and preferences at the heart of our work.

Requirements

• 5+ years of experience in technical support or engineering roles
• Strong understanding of SLA management, ticket systems, and support metrics
• Experience with banking/financial services or B2B SaaS environments preferred
• Proven track record of improving support operations and client satisfaction
• Excellent communication skills with ability to interface effectively with technical teams, clients, and executive stakeholders
• Strong analytical and problem-solving skills with data-driven decision-making approach
• Experience with support ticketing systems (e.g., Jira, ServiceNow, Zendesk)
• Technical background with understanding of software development, databases, and troubleshooting methodologies
• Demonstrated ability to lead and develop technical teams
• Bachelor's degree in Computer Science, Engineering, or related field, or equivalent experience

Benefits

• Medical, Dental, and Vision
• Unlimited PTO
• 401K with Company Match
• Remote Flexible
• Great parental leave benefits