T2 Support Engineer

Vantaca is a rapidly growing company that values teamwork, customer-centricity, and innovation. As a Tier 2 Support Engineer, you will be part of a skilled team focused on continuously learning, improving processes, and solving problems. The role involves troubleshooting, diagnosing, and triaging issues escalated to the Tier 2 Support Team, while providing an excellent customer experience.

Requirements

• Minimum 2 years of experiences as a Support Engineer at a SaaS company
• Familiarity in C#,.NET, and SQL server
• Aptitude in navigating and troubleshooting in Visual Studio
• Strong critical thinking and troubleshooting skills
• Excellent communication skills and the ability to convey technical topics to a non-technical audience
• Customer support experience

Benefits

• Medical, Dental, and Vision
• Unlimited PTO
• 401K with Company Match
• Great parental leave benefits
• Remote Flexible