Customer Success Manager

Vectra is a leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises. We are seeking a Customer Success Manager to manage and expand our customer relationships, develop strategic relationships with customers, and ensure customers achieve their business goals through their investment in Vectra.

Requirements

• 5+ years of experience in customer-facing roles (Customer Success, Technical Account Management, Sales Engineering) in enterprise SaaS, preferably in cybersecurity
• Deep understanding of cybersecurity solutions (e.g., firewalls, SIEM, NDR, forensics)
• Strong technical foundation in network protocols and security (TCP/IP, DNS, SSL, VPN)
• Experience managing full customer lifecycle: onboarding, adoption, retention, expansion
• Demonstrated success driving renewals and identifying growth opportunities
• Ability to interpret and act on customer health metrics and usage data
• Excellent organizational and project management skills
• Empathy, proactivity, and passion for customer success
• Strong communication and presentation skills, both written and verbal
• Fluency in German (native or near-native) and Dutch, along with strong English communication skills
• Bachelor’s degree required; preference for Computer Science or related field
• Cybersecurity certifications (e.g., CISSP, CISM) are a plus

Benefits

• Competitive compensation
• Comprehensive benefits
• Opportunities for personal and professional growth
• Inclusive and diverse workplace committed to employee well-being
• Generous time away from work