Technical Support Specialist for B2B with Italian

Ventrata is looking for a B2B Technical Support Specialist to help clients with their issues. The role involves improving customer experience, identifying problems, and collaborating with development teams.

Requirements

• Actively improve the customer experience
• Work with clients and their employees to identify problems and advise on the solution
• Recreate, troubleshoot and independently investigate reported issues
• Collaborate with development teams, identify errors and report bugs via internal helpdesk
• Master the support channels: Ventrata Chat, Slack and Helpdesk
• Help with client onboarding and uploading data to our systems
• Supporting internal teams with tasks beyond the job description

Benefits

• Higher compensation rates for collaboration during national holidays
• Lunch breaks, extra hours, or performance-based contributions can be reflected in your compensation
• Gear contribution for remote setup or hardware needs
• Occasional team retreats and workations
• Spontaneous beer or sports activities