Senior Manager, Account Management (AMER)

We are hiring a Senior Manager, Account Management to lead and scale our Account Management Team, with a focus on driving the success and growth strategy for our strategic clients. As the Senior Manager you will oversee the performance of the team and will direct the strategy for all stages of integrations, scaling, driving adoption, product expansion, and customer success across the portfolio.

Requirements

• 5+ years experience leading and managing an Account Management or Customer Success team within the SaaS industry
• Demonstrated ability to consistently lead a team to exceed team quotas/targets and maintain exceptional overall customer satisfaction metrics
• Extensive experience supporting and strategically managing a portfolio of global enterprise, strategic customers within the SaaS space
• Expertise in designing, implementing, and enforcing data-driven performance assessments for an AM team, using analytical tools to manage team productivity and forecast retention/expansion accurately
• Proven success in developing and operationalizing team strategies that drive product utilization, maximize Net Dollar Retention (NDR), and achieve portfolio-level growth goals
• Expertise in cross-functional leadership and collaboration, specifically partnering with Sales (AEs), Solutions, Customer Support, and Product/Engineering to ensure the voice of the customer informs the product roadmap and drives unified customer success motions

Benefits

• Extra recharge days per year on top of your annual vacation days
• Stock options
• 401(k) matching
• Extensive, medical, dental, and vision insurance
• Learning and Development and Health & Sports budgets
• Four weeks of fully paid sabbatical leave after reaching your 5th work anniversary